Browsing the electronic shop www.e-shop.knitwicks.com is totally free and accessible from all corners of the world, and does not oblige you to register and/or purchase goods.
You may place your order as a registered customer or a visitor.
To make your order you need to give us:
contact data – name, telephone number and valid address on your electronic mail;
address for delivery and invoice of the good.
Provided you have already registered on our online shop www.e-shop.knitwicks.com, your data will be automatically entered
Has the order been successfully placed, you will receive a confirmation by e-mail on the address you have provided. The confirmation by e-mail includes the name of the good, the number, time and date of the order being made, and its value.
Orders on the electronic shop www.e-shop.knitwicks.com are received 24 hours a day, 7 days a week.
We, the staff of www.knitwicks.com do our best you orders be processed and delivered in maximum short terms.
Orders received and paid from Monday to Friday are sent the next day, excluding the public holidays. Orders received on Saturday or Sunday are sent on Monday.
For each good, the customer has to pay the price declared on the electronic shop at the time of the order.
The payment is performed by the international payment system PayPal. Thus, our system has no access to you debit and credit cards numbers, and bank accounts, which guarantees security during the transaction without any threat of fraud.
The delivery is performed by “Bulgarian posts Ltd”.
All packages offered by www.e-shop.knitwicks.com include free delivery within the countries of the EU, under the following conditions:
Single Pack is delivered by a prioritized post service (without the shipment track number);
Medium, Large and Extra Packs are delivered by a prioritized post service ( with shipment track number).
As feedback that we have sent the order within the terms stated above , on the e-mail you have provided , you will receive a photo of the package with the post stamp and the shipment track number ( when it is due).
The term for delivery within the EU varies between 5 to 14 days.
The staff of www.knitwicks.com does not take responsibility for any delay on behalf of the “Bulgarian posts” or other local post office.
IV. PURCHASE CANCELLATION
Being a customer, you own the right to cancel the ordered good within 14 calendar days following the delivery provided it is not used, damaged and has preserved its trade outlook.
www.e-shop.knitwicks.com does not pay for the return transportation of the cancelled order.
If the trade outlook of the good has been damaged while being transported, you need to contact a local post office representative and make a protocol of the damaged package.
For any problems concerning the usage of the electronic shop, orders or more information, please, contact us on www.e-shop.knitwicks.com or use our contact form.